Refund policy

Last updated: October 28, 2026

This policy applies to purchases made directly through kukirinmobility.us, operated by KUKIRIN GLOBAL LIMITED (酷麒麟有限公司), trading as KuKirin Mobility USA. KUKIRIN GLOBAL LIMITED is the seller for these orders.

14-Day Returns

For electric scooters purchased directly from kukirinmobility.us, contact us to request a return within 14 days after delivery. This policy does not cover purchases made through another seller or marketplace.

Change-of-Mind Eligibility

The scooter must be unused, unridden, unmodified and undamaged, with all original parts, accessories, manuals and packaging. Include your order information. We may refuse a return if the item has been ridden, modified, damaged through misuse, or returned incomplete.

How to Request a Return

Email support@kukirinmobility.us within 14 days after delivery. Include your order number, model and reason for return. We may ask for photos or video to assess the request. If approved, we will provide return instructions and the correct return address. Do not send a scooter to our shipping warehouse or any other address without written return authorization.

U.S. Return Address

308 E Thom St #2
China Grove, NC 28023
United States

Contact support@kukirinmobility.us before shipping a return. Our team will confirm the return eligibility, reference, packaging and transport instructions, and any return shipping charge applicable under this policy.

Return Shipping Costs

For an approved change-of-mind return, the customer pays return shipping. Return shipping costs depend on the model, package and carrier. Contact us with the model and your ZIP code for an estimate before ordering or arranging a return. Any original shipping charge paid is non-refundable. If an item arrives damaged, defective, incorrect or materially different from the order, contact us promptly with photos. If we confirm the issue, we will provide instructions and cover reasonable return shipping costs.

Refund Timing

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days after approval (typically 7–11 calendar days). Your bank or payment provider may need additional time to post the credit.

Order Changes and Cancellations

For a cancellation or address change request, email us as soon as possible with your order number. We cannot guarantee cancellation after processing or dispatch has begun. If an order has shipped, the applicable return terms above apply.

Warranty and Contact

A product issue after the return window may qualify for help under our Warranty & After-Sales Support terms. Email support@kukirinmobility.us for any return, refund or warranty question. Nothing in this policy limits rights that apply under law.

Related Policies and Consumer Rights

See our Shipping Policy for delivery information and our Terms of Service for governing law and consumer protection.

The 14-day change-of-mind return window and the conditions for change-of-mind returns do not exclude or limit any mandatory rights or remedies for damaged, defective, incorrect or misdescribed goods under applicable U.S. federal or state law.

Business Information

KuKirin Mobility USA
Operated by KUKIRIN GLOBAL LIMITED (酷麒麟有限公司)
Email: support@kukirinmobility.us
Website: kukirinmobility.us

Principal Business Address:
RM 5076, 5/F, YAU LEE CENTRE, NO.45 HOI YUEN RD, KWUN TONG, HONG KONG

This is our principal business address. Product returns require prior authorization; please contact our support team for the correct return address and written return instructions.

See our Legal Notice for further business information.